Each jewel is handcrafted with artisanal techniques. The workshop is based in Marseille, France and the casting of each piece of jewelry is done in collaboration with a casting workshop located in Marseille.
- Care
To preserve the shine of your jewelry, we recommend avoiding contact with any liquid (water, sea, alcohol, hydro-alcoholic gel, shampoos,...), storing them carefully in their box and rubbing them with a soft cloth.
Silver reacts to the acidity of the skin and can blacken. This is due to the PH of the skin which is naturally high for some people, or to perspiration or cosmetics. Clean your jewelry with a soft polishing cloth.
- Materials
Our silver and gold pieces are made from refined and recycled precious metals. The metals come from monetary items, old jewelry and electronic components from industry and computers.
We take care to produce as little waste as possible and recycle all our metal scraps.
We work with laboratory made stones or semi-precious stones.
- Shipping policy
We ship internationally.
Each order is carefully prepared and sent in a protected box.
France Metropolitan €11.00
Each package is sent by registered mail + tracking number with a delay of 3 to 4 working days.
Local Mail Services
Europe : 20€
United-Kingdom / Switzerland : 20€
DHL express
Europe : 45€
United-Kingdom : 45€
International : 50€
If your country is not available, please write to us contact@romaneprunieres.com
We are not are not responsible for lost, stolen or damaged items in the shipping. We are not responsible for delays caused by the postal services. In case of problems with the shipping, please write to us and we will find a solution.
- Returns Policy
Bespoke pieces: Each piece is handmade and made to order, for you. Therefore, exchanges and returns are not possible, except in the case of a concern related to the manufacturing quality of the piece. In the case of a problem with the size, we propose a readjustment at our expense.
From the eshop: if you are not satisfied with your item, it can be exchanged for another item of the same price or a credit note. For items delivered to France, the item must be returned within 14 days of purchase. Returned items must be in their original condition, unworn, unwashed, accompanied by the purchase invoice and the original packaging. Items on sale are not returnable or exchangeable.
Please return your jewelry in its original box and packaging or in a sturdy box. Do not return jewelry in a plain envelope, this violates our return policy and the package will be returned to the customer at their expense with no possibility of exchange.
- Refunds
A refund will be issued if the item received is defective. If the item received is defective, please notify us within 3 days of receiving the order at contact@romaneprunieres.com Please send pictures of the broken item in its packaging as you received it. We cannot offer refunds for items lost, stolen or damaged in transit or for a change of mind. But if this happens, please email us and we will try to work something out. Refunds are only possible within 30 days of the original purchase.
- Repairs
Free repairs are offered for parts deemed defective due to a manufacturing issue. Anything beyond normal wear and tear can be repaired for a fee mutually agreed upon with the customer.
If customer uses another craftsman to do these repairs, the repair service is cancelled and we are no longer responsible for any problems that may arise with the jewelry.
Interventions on a Vermeil piece require re-plating the piece afterwards. Repairs and re-plating of the ring are at the customer's expense. For more details, please contact us.
Manufacturing defects do not include:
- bent or twisted rings due to a fall,
- oxidation or discoloration of metals,
- bent or broken rings,
- cracked, lost or broken stones,
- broken or damaged chains.